Learning Experience Leader - Trainer (Dutch)
David Kennedy Recruitment
- Θεσσαλονίκη
- Μόνιμη
- Πλήρης Απασχόληση
- Set the standards and expectations through your conduct, work ethic, integrity, and character;
- Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
- Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
- Accomplish projects and motivate trainees through effective training;
- Continuously improve training programs and the other learning opportunities across the organization;
- Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
- Act as the content expert, and maintain relevant training documents and training materials for training conducted;
- Develop and create effective induction programs;
- Monitor and review trainees' progress through questionnaires and discuss with their managers;
- Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
- Research and present new technologies and methodologies in workplace learning; and
- Ensure that all trainees adhere to the company's Code of Conduct.
- Fluent English (C1) and Dutch (C1), must be able to read and speak the language with an emphasis on great grammar skills
- Fluent English speaker
- With at least 1 to 2 years of working experience in a related field (training or teaching experience)
- Preferable BPO experience
- Proficient in Microsoft and Google applications
- A problem solver and critical thinker
- Can present and facilitate a class discussion
- Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience
- With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
- Has excellent oral and written communication skills
- Can work in a flexible schedule including weekends, holidays, and longer hours
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in team leadership, preferably in a BPO or tech company environment
- Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
- Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
- Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
- Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
- Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
- Experience with machine learning-based moderation tools and technologies will be considered as an advantage.
- Excellent remuneration package based on experience, skills and performance
- Shifts within 24/7 hours of operation
- Relocation support
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment - the employer can show off great reviews from their employees
- Guidance and tools to reach your full potential.