David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find Learning Experience Leader - Trainer (Dutch) Position: Learning Experience Leader - Trainer (Dutch) Location: Thessaloniki, Greece Work Model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and the other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. REQUIREMENTS: Fluent English (C1) and Dutch (C1), must be able to read and speak the language with an emphasis on great grammar skills Fluent English speaker With at least 1 to 2 years of working experience in a related field (training or teaching experience) Preferable BPO experience Proficient in Microsoft and Google applications A problem solver and critical thinker Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Bachelor's degree in a related field or equivalent work experience Proven experience in team leadership, preferably in a BPO or tech company environment Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace Experience with machine learning-based moderation tools and technologies will be considered as an advantage. OFFER: Excellent remuneration package based on experience, skills and performance Shifts within 24/7 hours of operation Relocation support Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment A dynamic and creative team with a positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential.