operations admin
Randstad
- Hyderabad, Telangana USA
- Contract
- Full-time
- Master our platform and metrics to ensure service standards; interpret and report data; implement initiatives.
- Create and manage operational email templates.
- Learn and manage various automation tools.
- Assist with service provider recruitment, onboarding, and networking on behalf of our program participants.
- Manage user communication and follow-ups for program support.
- Triage survey responses and adjust programs as needed.
- Communicate with participants via email, phone, and video about satisfaction surveys.
- Partner with Team managers during service provider onboarding for system setup.
- Leverage technical and product knowledge to troubleshoot any issues.
- Assist in organizing workshops and customer events.
- Handle daily admin tasks such as phone support, supply orders, and SOWs.
- Conduct ad hoc projects for operational needs.
- Strong analytical skills with attention to detail and accuracy.
- Customer service oriented, resolving participant issues.
- Basic knowledge of business operations, especially in Recruitment, HR or customer support.
- Proficient in data analysis and reports using Excel, Numbers, or Sheets (Tableau training provided).
- Familiar with marketing CRM (HubSpot), project management (SmartSheets), and support systems (Zendesk).
- Proactive and solutions-oriented attitude "helping' is your middle name".
- Self-starter, comfortable working from home, and efficient in multitasking across teams.
- Proficient with Google applications (Sheets, Slides, Forms).
- Excellent organizational and communication skills in English.
- Competitive compensation and benefits
- Access to career coach as part of Randstad Risesmart's Work Life Career Coaching program
- Excellent work environment with an award-winning culture, Best Places to Work, Great Rated, Fortune's “100 Best Companies for Women,” and Glassdoor Rating of 4.3!
- Opportunity to contribute to Randstad RiseSmart's continued success in a highly visible and impactful role
- Be a part of an ambitious, tight-knit team with opportunities for growth in your role