Regional Service Manager
Zitko
- United Kingdom
- Permanent
- Full-time
- To manage the engineering team and assist the Service Desk in co-ordinating the daily activities of the area field-based engineers.
- To provide professional engineering expertise and excellent internal and external customer service, and to facilitate the development of the engineering team to service and maintain a variety of CCTV, intruder, access control, intercom, perimeter detection and other security systems.
- The main challenges of the job are deadline pressures, the demand for thoroughness in customer service and demonstrating the interpersonal and team working skills required to meet the business objectives.
- People management, including performance reviews, interviews and internal meetings. Provide coaching and mentoring to the members of the team to maximise performance, productivity and employee engagement.
- Assist with the analysis of training needs and escalate as appropriate to the Head of Service.
- Ensure Health and Safety compliance and safe working best practice and the production of method statements and risk assessments as required.
- Provide technical expertise in servicing, fault finding, repair and commissioning of PC/network based access control systems and different high end software packages. CCTV operating systems from small scale CCTV systems to large multi-site systems with PC based digital recorders, fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults.
- Provide emergency solutions when operating out of hours as specified on the departmental rota.
- Liaison with all internal departments to ensure that the agreed scope of works is delivered in line with the customers' expectations.
- Participate in team meetings and actively contribute towards the business' activities.
- Strive to maximise personal development and performance and maintain up to date technical knowledge according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.).
- Well organised, efficient and self-disciplined, and can maintain professional credibility for themselves and the company.
- Possesses the necessary technical skill and working knowledge of the electronic security industry.
- Able to demonstrate the ability to build working relationships based on trust, respect, sharing, co-operation and mutual support.
- Can work effectively towards relevant goals and targets. Able to communicate clearly and consistently.
- Support the Head of Service in leading others to achieve team objectives.
- Demonstrates an understanding and compliance with all prevailing health and safety requirements.
- Can overcome difficulties and deliver high quality service at all times, guiding and supporting others to define and solve problems in a way that minimises disruption to the service and company business plans.
- Understand the need to be aware of technical and industry developments and has the capability to keep up to date with new products and technology.
- NVQ 3 in Electronic Security or equivalent proven experience IOSH Managing Safely and any relevant health and safety qualifications.
- Sound working and technical knowledge of access control / CCTV / intercom / intruder systems, digital electronics principles and systems, TCP/IP and other network fundamentals