Bank Bookings Administrator
Spire Healthcare
- Cambridge
- £11.45 per hour
- Permanent
- Full-time
- Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP
- Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient.
- Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received
- Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.
- Monitor dates of appointments according to requirements of the contract
- Maintain Excel spreadsheets in order to document the pathway of patients transferred from other healthcare providers. Coordinate transfer of this information for providers when they request this information.
- To set up theatre sessions working in close liaison with consultants and theatres
- Confirm details of admission and send appointment letters
- Liaise with insurance companies for pre-authorisation and pre-verify
- Check the accuracy of all inpatient booking forms against the theatre list
- Inform all relevant departments of special requests on booking forms
- Communicate theatre sessions cancellations to all relevant departments
- Create and maintain a database for monitoring and trend analysis of late bookings
- Create and maintain a database for monitoring and trend analysis of theatre sessions cancellations
- Co-ordinate and liaise with relevant departments the management of inpatient booking with
- Adhere to the hospital Health and Safety policy and any other relevant policies
- Carry out any other duties that may reasonably fall within the general nature and level of responsibility
- Previous customer service experience.
- Administration, contact centre or database management experience.
- Ability to manage own workload including planning, organising, prioritising and problem solving
- Experience of dealing with difficult customers/patients.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally
- Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations
- Confident telephone manner being able to communicate with a wide range of customers.
- The ability to work effectively as part of a team
- High degree of accuracy, methodical. logical using a common sense approach to changing workloads
- Innovative and proactive with an ability to work to tight deadlines
- Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information
- Fully IT literate and a highly competent user of MS Office.
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Save an average of £50 per month with our free onsite car park
- Access to Spire Healthcare pension
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team.