Bank Bookings Administrator

Spire Healthcare

  • Cambridge
  • £11.45 per hour
  • Permanent
  • Full-time
  • 20 days ago
Job Description:Bank Bookings Administrator | Administration, Customer Service | Bank Contract, 0-37.5 hrs | Flexible Working Hours | £11.45 p/hour + Unsocial Enhanced Pay | Impington, Cambridge | Free Parking | Excellent BenefitsSpire Cambridge Lea Hospital are recruiting for a Bookings Administrator to join their established team on a bank contract. A Bank Contract is essentially a 0-hour contract where you are able to take on shifts you can work to cover sickness/annual leave or the need for additional staff. The successful candidate will work in the Inpatient Bookings office of the hospital and carry out duties and tasks to ensure a smooth and efficient patient journey for all patients. This is a great opportunity for someone who comes with previous administrative experience and dealing with customers.Duties & Responsibilities:
  • Receive all inpatient bookings from consultants and/or their secretaries and register them onto HMS / SAP
  • Process pre-assessment bookings in line with current processes, working closely with nurses and anaesthetists to ensure a complete and comprehensive assessment is carried out for each patient.
  • Enter and process inpatient/daycase bookings into SAP and ensure correspondence of admission information is received
  • Liaise with NHS Trusts to assist local and national contract requirements to address waiting lists.
  • Monitor dates of appointments according to requirements of the contract
  • Maintain Excel spreadsheets in order to document the pathway of patients transferred from other healthcare providers. Coordinate transfer of this information for providers when they request this information.
  • To set up theatre sessions working in close liaison with consultants and theatres
  • Confirm details of admission and send appointment letters
  • Liaise with insurance companies for pre-authorisation and pre-verify
  • Check the accuracy of all inpatient booking forms against the theatre list
  • Inform all relevant departments of special requests on booking forms
  • Communicate theatre sessions cancellations to all relevant departments
  • Create and maintain a database for monitoring and trend analysis of late bookings
  • Create and maintain a database for monitoring and trend analysis of theatre sessions cancellations
  • Co-ordinate and liaise with relevant departments the management of inpatient booking with
7 days to surgery * Regularly communicate with all Consultant secretarial services to ensure thorough/complete use of allocated operating sessions
  • Adhere to the hospital Health and Safety policy and any other relevant policies
  • Carry out any other duties that may reasonably fall within the general nature and level of responsibility
What we are looking for:
  • Previous customer service experience.
  • Administration, contact centre or database management experience.
  • Ability to manage own workload including planning, organising, prioritising and problem solving
  • Experience of dealing with difficult customers/patients.
  • Excellent interpersonal and communication skills.
  • Ability to build and maintain effective working relationships, both internally and externally
  • Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations
  • Confident telephone manner being able to communicate with a wide range of customers.
  • The ability to work effectively as part of a team
  • High degree of accuracy, methodical. logical using a common sense approach to changing workloads
  • Innovative and proactive with an ability to work to tight deadlines
  • Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information
  • Fully IT literate and a highly competent user of MS Office.
Benefits:
  • Bank colleagues are paid weekly
  • We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
  • Save an average of £50 per month with our free onsite car park
  • Access to Spire Healthcare pension
  • Free uniform
  • Free DBS
  • Full induction, including mandatory training updates
  • Opportunities for further training and progression into permanent posts
  • Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team.
We commit to our employees well-being through work life balance, on-going development, support and reward.Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.For us, it's more than just treating patients; it's about looking after people.Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

Spire Healthcare