Veterinary Client Care Representatives
Veritas Veterinary Partners
- Las Vegas, NV
- $17.00 per hour
- Permanent
- Full-time
Veterinary Emergency and Critical Care is the only 24/7 animal hospital in Las Vegas with access to specialties in surgery, cardiology, internal medicine, ophthalmology, neurology, oncology, and rehabilitation. We are a dedicated group of professionals committed to providing the best medical care to the patients of our community! We understand the value of teamwork and comradery! We collaborate, support, and lift each other up! We are looking to grow our family here and invite you to consider joining our team!About the job: This position works under general supervision, following established procedures to ensure clients receive efficient and courteous service, client disputes and problems are researched and resolved within established guidelines, and acts as a liaison between the client and various departments.How you'll make a difference:
- Provide professional client communication
- Check-in clients for scheduled appointments, scheduling appointments, answer incoming calls, directing to appropriate department, answering questions to basic questions
- Processing financial payments and estimate reviews
- Helps keep hospital areas clean and neat, maintain a safe and clean work environment
- Maintains client and patient confidentiality
- Meet or exceed performance standards for work quality and productivity
- Meet or exceed LVVSC/VECC expectations for attendance and punctuality
- Act as an ambassador of LVVSC/VECC at all times, displaying consideration, courtesy, compassion, and professionalism
- Experience working within a veterinary hospital for 1+ years; also open to consider those with a positive attitude and customer service background
- Ability to work in a highly collaborative environment and commitment to develop long term relationships with colleagues, clients, and the community we serve
- Reliable, organized, and committed to provide high level care to our patients and clients
- A craving for lifelong learning and continuous improvements
- Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
- Honesty, integrity, and a desire to have fun!
- VECC (1 position): Saturday – Monday 7am – 7:30pm
- LVVSC (2 positions): Monday – Thursday, 7am - 5:30pm
- Discount on veterinary care for your furry family
- Mental health support with Talkspace
- Uniform allowance
- Learning and growth opportunities
- Continuing education support for licensed team members
- 401k retirement plan options with company match
- Medical, vision, and dental insurance options - some plans may be paid up to 100%
- Basic life insurance provided and other voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Paid time off and holiday pay for full-time team members