Retail Manager

• Every aspect of day-to-day operations in the store, including sales, staff, customer experience, security, health & safety, stock and resources management.
• Meet and exceed store targets and Key Performance Indicators (KPIs).
• Recruit, train, coach and manage staff in line with company policies, ensuring fairness and consistency to all.
• Manage all cash, wage costs, budgets and systems administration as required (TMS, SAP, etc)
• Drive excellent Visual Merchandising in the store to engage, inspire and educate the consumer
• Ensure all in-store services are suitably staffed and promoted, e.g. footwear measuring, assisted selling, etc.
• Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock.
• Responsible for overall Health & Safety in store. Ensure all staff are fully trained and following company policies and procedures with regard to Health & Safety
• Identify current and future customer requirements & develop additional non-direct business
• Ensure successful implementation of projects in line with company expectations
• Deliver excellent store standards consistently in line with business audit requirements
• Key holder and main call-out person in the event of alarm activation
• Provide cover for other stores as required.
• Any other activities as required in order to ensure the successful operation of the store

• 2/3 years of retail management experience
• Excellent interpersonal, communication, people management and leadership skills.
• Passionate about the delivery of an excellent customer experience with an understanding of how this drives sales and affects the bottom line
• Experience in Visual Merchandising is desirable
• Strong product knowledge
• Proficient IT knowledge including Excel, Email, and SAP.
• 3rd Level Business/Retail Management Qualification beneficial but not essential

FRS Recruitment