Spa Housekeeping Manager
Alyeska Resort
- Anchorage, AK
- Permanent
- Full-time
- Competitive wages plus Monthly Bonus Incentives
- Ski Pass for Winter Season
- PTO + Personal Days
- Medical & Dental Health Plan
- On-site accommodation or commuter allowance
- Discounts on Retail Products and Spa Services
- Resort Wide Discounts
- Leads and supervises the spa attendant and cleaning teams to ensure efficient and effective operations.
- Collaborates with the General Manager and Aquatic Facilities Manager to develop and implement strategies for improving cleanliness and maintenance standards.
- Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools and facilities.
- Maintains a visible presence in daily operations to support quality first impressions for guests.
- Develops and manages the department budget in coordination with the General Manager and accounting team.
- Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
- Ensures productivity goals are met while seeking cost and labor efficiency.
- Recruits, trains, and mentors' staff to meet company standards of quality, service, and productivity.
- Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
- Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
- Champions safety protocols and ensure compliance with quality standards.
- Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
- Develops and implements deep cleaning practices to maintain equipment longevity.
- Leads by example with a hands-on approach to spa cleanliness duties.
- Fulfills any other duties assigned by ANS Leadership as necessary.
- 3-5 years experience in a progressively senior role leading a housekeeping/cleaning department
- Preference for those with experience in the hotel, hospitality, or aquatic industry
- Must have excellent interpersonal and communication skills
- Recognized team player and a self-starter with strong organizational skills
- Ability to train, coach, and develop associates in an entrepreneurial and progressive environment
- Proficient in Windows, PMS, and MS Office applications
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.