Service Delivery Manager HQ

Vision-Box

Carnaxide, Lisboa
Permanente
Horário completo

Há 2 mêses

The Vision-Box World…Join us on our exciting journey and become part of our innovative future!At Vision-Box, you are empowered to be innovative, creative and hands on. You will need energy and drive to help us reach our goals and will be rewarded with opportunities to grow and develop your career with us. We want motivated people who can think on their feet, who will take accountability and who want to make a difference and not just make up the numbers.We have changed the way passengers travel through airports and travel hubs around the world and are driving the next phase of global innovation in biometric automation. We develop state-of-the-art user-centric citizen touchpoints, custom front-end applications and collaborative orchestration software, delivering premium customer experiences and high quality services to our customers.As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveller experiences. We establish identity through high-performance enrolment, verification and authentication by enabling multi-directional data transactions and creating actionable intelligence.We have delivered over 5,000 identity enrolment solutions in every continent across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year.As a Service Delivery Manager, what are you going to do?

Be accountable for managing the delivery of contracted services such as maintenance as well as information technology to customers;
Serve as the primary point of contact to the internal and external client(s) regarding overall and day-to-day service delivery;
Ensure SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded;
Ensure that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, the scope of work and budget;
Build and maintain strong client relationships, and participate in client meetings regarding performance to ensure client satisfaction;
Ensure that operational teams and subcontractors maintain a clear understanding of the client's needs, and provide day-to-day client advice and support;
Promote the organization's capabilities and works to achieve contract extension or to win additional business within the account(s);
Promote S&M contract renews and expand the services offer in the current customer base.

What are the skills and professional experience we're expecting from you?

ITIL Certification.
Incident Management experience.
Proficiency in Portuguese and English, both spoken and written.
Knowledge in contract management and project management.
Knowledge in financial management, to administer budgets, schedules, and performance standards to maintain and optimize the cost of delivery and service as well as to provide financial performance reports.
Ability to manage customers outside of Portugal.
Excellent communication skills including the skills to bridge the gap between technical and non-technical stakeholders.
Bachelor's degree in computer science, business administration or closely related discipline, desirable.

Some of the cool reasons to work with us:Founded in Portugal and with a purpose-built headquarters in the vibrant capital of Lisbon, we have over 21 years of highly specialized experience, delivering cutting edge technology to Airports, Airlines, and Governments;Recognized in the market as leaders in innovation, we've won awards in all parts of the globe. We want people who can make a real impact;We're a full-stack technology company working with the latest technologies. With in-house Product Design and mechanical engineering through to Front End UX/UI, Big Data, and virtualization, we bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers;We've grown rapidly in the last 10 years and offer opportunities to travel to some of the world's most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.

Vision-Box

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