Client Relations Coordinator - Philippines
LVH Global
- Makati City, Metro Manila
- Permanent
- Full-time
- Support the Client & Experience teams in managing all aspects communications with Guests across channels (Phone, Email, Chat)
- Maintain comprehensive Guest Profiles
- Create and manage Requests through lifecycle
- Assist with creation of Service Proposals including contacting Suppliers and Pricing
- Work with Product team to maintain Supplier Profiles
- Support accurate and timely entry of related expenses
- Competitive base salary commensurate with experience
- Quarterly Bonus tied to team and individual performance
- 15 Days of Paid Time Off
- 5 Days of Paid Sick Leave
- 6 Days of Paid Holidays
- Work Equipment Stipend
- Private Health Insurance
- Maternity Leave
- 3+ years client focus experience with hotel, travel, concierge & executive support
- Experience with luxury or high net worth clients is preferred but not required
- Exceptional verbal and written English communication skills
- Strong experience with CRM, Google Suite and other organizational tools
- Multi-tasking capabilities and work effectively under deadlines
- Knowledge of customer service principles and best practices
- Exemplary attendance and punctuality
- Focuses and works together with team members in accomplishing work objectives.
- Interacts in a way that gives them confidence in one’s intentions and those of the organization.
- Makes customers and their needs a primary focus of one’s actions
- Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
- Sets high standards of performance for self assuming responsibility and accountability