Executive, Retailer Customer Success
NielsenIQ
- Jakarta
- Permanent
- Full-time
- Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Services (RMS) resources and tools, data standards and analyses, audit and calculation methodologies, and other information services.
- Deliver analyses, charts and reports that are clear, concise, and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality.
- Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities.
- Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares.
- Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends.
- Support senior management on developing Thought Leadership case studies.
- Successful candidates can look forward to a comprehensive training program.
- University degree in Marketing, Business, Management, Economics, or related field
- Fresh Graduates are also encouraged to apply
- Passionate in market intelligence, research analysis or FMCG industry is an advantage.
- Excellent written and verbal communication; English proficiency is a must
- Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts)
- Aptitude for numbers and meticulous
- Resourceful problem-solving and collaborative team player
- Experience in solution and process automation by leveraging technology
- Customer-oriented with good people skills; you will interact with a diverse group of clients
- Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy