Key Account Management Director
Pareto FM
- London
- £85,000 per year
- Permanent
- Full-time
- Client Relationship Management: Build and maintain strong relationships with key stakeholders within client organisations. Serve as a point of contact for KAM related projects and enquiries.
- Team Leadership: Lead and mentor a team of KAM Managers, providing guidance and support to achieve individual and strategic team goals. Foster a collaborative and high-performance culture within the team.
- Revenue Forecasting & Reporting: Monitor key account performance metrics and provide regular updates to the senior team. Forecast revenue projections and track progress towards targets.
- Collaboration: Work closely with sales, marketing and operational delivery teams to ensure alignment of KAM strategies with overall business objectives. Advocate for client needs and priorities within the organisation.
- Client Satisfaction & Retention: Proactively address client concerns and feedback to maintain high levels of satisfaction and retention. Develop strategies with the operational team to mitigate churn and enhance client loyalty.
- Market Analysis: Stay informed about industry trends, competitive landscape and market developments that may impact key accounts. Use insights to identify opportunities for growth and innovation.
- Strong strategic planning and analytical skills, with the ability to translate insights into actionable plans.
- Excellent communication and interpersonal skills, with the ability to build rapport and influence decision makers at all levels.
- Demonstrated leadership abilities, with experience leading and developing high performing teams.
- Solid understanding of contract negotiation principles and experience managing complex, long term client relationships.
- Results oriented mindset, with a focus on driving revenue growth and achieving business objectives.
- Ability to thrive in a fast paced and dynamic environment, with a willingness to adapt to changing priorities and market conditions.
- Incentive Scheme
- 32 Days Leave (inc. Bank Holidays)
- Life Assurance
- Company Pension
- Private Health
- Dental Plan
- cookie-preferences#openCookiePreferences" class="company-link font-company-body text-unset py-1">Manage cookies
blocks--auto-join--form#handleComplete" action="/en-GB/auto_join" accept-charset="UTF-8" method="post">