Take the next step in your IT career as an IT Systems Engineer with a supportive team, tons of room for career growth, competitive salary, and comprehensive benefits!Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L2 IT Engineer to become a part of our collaborative team. You’ll troubleshoot a wide variety of end-user environments with senior engineers and get the hands-on technical experience that will grow your career.Position Highlights:$55,000+ scalable based upon experienceRetirement plan, PTO, health insurance benefits, and bonus planHybrid work schedule (up to 2 days remote) after training completedFriendly, people-focused management and technical mentorsWhat You’ll Do:Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’sMaintain client networks and network security (LAN/WAN, firewalls, access points, switches)Troubleshoot a wide variety of on-premises, and cloud environmentsOversee new and existing equipment, hardware, and software upgradesProvide guidance to junior members of the teamParticipate in implementing network security solutions.Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issuesSkills You’ll Need:Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plansConfidence and commitment to top-tier customer service in a fast-paced environmentAbility to stay organized and follow tasks through to completion with accuracyWillingness and ability to learn new applications and skills2+ years of hands-on PC support experienceOffice 365 experienceProficient knowledge of different hardware platforms, cloud services, and line of business applicationsReady to apply?Quick apply with your resumeORGet a head start on the application process through our online portal here:Powered by JazzHR