Guest Communication Manager (Reservation)
The Peninsula Istanbul
- İstanbul Avrupa Yakası
- Sürekli
- Tam zamanlı
- An exceptional opportunity to join our high-profile hotel in Istanbul.
- The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
- Be a part of the highly experienced team.
- Exceeds guest expectations with service and manages guest feedback, in keeping The Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating guests' needs.
- Intricates knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximize Rooms, Spa and F&B sales and revenues.
- Ensures that the team is building the foundation - understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
- Is responsible for monthly analysis and presentation of the departmental expenses and revenue generation and formulates timely sales strategies to maximize sales, and average room rate reference the hotel's commercial targets.
- Ensures proper inventory control of room availability in close collaboration with Director of Revenue Management.
- Directs the functions, administration, and leadership of the Guest Communication Centre to meet planned budgets and expenses.
- Hires, develops, motivates, supervises and coaches department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.
- Minimum of 3 years of experience in a similar position within luxury hotels in Front Office or Reservations Department.
- Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
- Excellent communication, time management, organizational skills, highly adaptable with a focus on problem solving, naturally positive. Intricates knowledge of rooms, F&B and reservations focused systems.
- Fluent in English language proficiency. Expertise in a second language would be desirable.
- Minimum of 3 years of experience in a similar position within luxury hotels in Front Office or Reservations Department.
- Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
- Excellent communication, time management, organizational skills, highly adaptable with a focus on problem solving, naturally positive. Intricates knowledge of rooms, F&B and reservations focused systems.
- Fluent in English language proficiency. Expertise in a second language would be desirable.
- SİTE KULLANIMI
- VERİ POLİTİKAMIZ
- YARDIM
- HAKKIMIZDA
- SOSYAL MEDYA
Kariyer