Customer Service Agent (CPT)

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.

• Grade 12;
• Airport experience and ticket sales within an aviation concern;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Computer proficiency including Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including phone etiquette;
• Conflict resolution skills.

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.

• No external email applications will be accepted.
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
• FlySafair reserves the right
• Not to proceed with this vacancy
• To appoint the selected candidates based on its operational requirements.

• Reference number JHB000902

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