Guest Experience Associate - Atlanta, GA
TOCA USA
- Atlanta, GA
- Permanent
- Part-time
- Play Hard
- Care Deeply
- Grow Together
- Strive for Excellence
- Create Awesome Experiences
- Greet guests warmly and ensure their needs are met promptly and courteously.
- Assist guests with inquiries and provide information about our programs and services.
- Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
- Handle guest feedback, concerns, and complaints in a professional and emphatic manner.
- Monitor facility cleanliness and presentation, ensuring that all areas are well-maintained and meet high standards.
- Assist in guest scheduling, reservations, enrollments, and events.
- Respond to phone calls, voicemails, and emails in a timely and professional manner.
- Partner with center leadership on tracking inventory and supplies.
- Collaborate with other departments to ensure timely and accurate service delivery.
- Conduct daily facility walks and execute opening and closing checklists.
- Address any guest issues or concerns promptly and professionally, striving to exceed expectations.
- Collaborate with teammates and leadership to resolve any issues and ensure guest satisfaction.
- Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience.
- Relay relevant information to the leadership team, including feedback from guests and teammates.
- Able to communicate TOCA programming information to guests with knowledge and accuracy.
- Manage guest registration, waivers, and inquiries for services and events.
- Assist in tracking attendance, collecting fees, and processing payments.
- Prepare reports related to guest participation, feedback, and facility utilization as required.
- Participate in ongoing sessions and meetings to stay updated on product knowledge, policies, and procedures.
- Uphold our service commitment standards by being professional, welcoming, aware, outgoing, and proud.
- Work with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.
- High school diploma or equivalent.
- Previous customer service, hospitality, or guest relations experience.
- Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
- Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
- Problem-solving skills and the ability to remain calm under pressure.
- Proficiency in basic computer applications (Google Suite, scheduling softwares, etc.).
- Flexibility to work evenings, weekends, and holidays.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
- Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
- Positive and supportive team culture that values continuous improvement and excellence.