Safety & Experience Program Specialist
Uber
- Sydney, NSW
- Permanent
- Full-time
- Data Analysis: Look into data on a WoW basis to check for trends and help in improving the support we provide for our Consumers, Earners and Merchants
- Reporting: Own reporting for the LOB you are supporting through deep dives and insight generation working closely with support Team Leads and Vendor Managers.
- Stakeholder Management: Liaise with global and regional functional experts to ensure ANZ's policies and processes remain to be best in-class, compliant and geared towards maximum operational efficiency
- Process Optimisation: Plan, roll out and manage product launches/ projects that aim to improve the quality of support we give all users of Uber in ANZ, as part of ANZ Community Operations
- Problem-solving & analytical skills: Rapid identification of potential challenges and designing, aligning, and implementing solutions. Ability to conduct analysis independently. SQL experience preferred.
- Strong stakeholder management skills: Extending across global and in-market teams, as well as different organisations across Uber
- Planning & Organising: Monitors and follows through until project completion. Performs operational tasks independently with minimal guidance
- Continuous Improvement: Experience building efficient processes that scale across a large organisation