Professional Services Solution Consultant - Endpoint Security Engineer
Trellix
- Virginia
- Permanent
- Full-time
- You will be responsible for overall customer experience and successful delivery of services.
- You will build and maintain strong customer relationships.
- You will serve as a cyber systems engineering subject matter expert and trusted advisor.
- You will lead the service delivery process from a technical perspective, including planning, risk management, development of technical documents, stakeholder communication, system testing, and execution.
- You will coordinate and collaborate with cross-functional teams within Trellix and with the customer organization.
- You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback.
- You will ensure compliance with policies, processes, procedures, and quality standards.
- You will assist in the development project plans, schedules, other project management artifacts.
- You will assist with creating and delivering recurring presentations describing project plans, activities, and status updates.
- You have demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration.
- You have experience with Trellix Endpoint Security (ENS), e Policy Orchestrator (ePO), Endpoint Detection and Response (EDR), Threat Intelligence Exchange (TIE), and Data Exchange Layer (DXL).
- You have experience with Active Directory, Databases, Virtualization, Cloud Services [i.e., AWS, Azure]) and enterprise networks.
- Your background includes 5+ years in a technical capacity.
- You hold a B.S. or higher in a related technical field (i.e., computer science, Information technology, or engineering).
- You have the aptitude and ability to develop expertise with Trellix products.
- You have familiarity with cyber threat identification, management, mitigation, and response strategies.
- You hold an active TS/SCI clearance with CI polygraph.
- You hold an active DoD 8570 or DoD 8140 compliant cybersecurity certification.
- You will work full-time, on-site at a customer location.
- You will work with a group of customer organizations to deploy, integrate, and operationalize Trellix’s Endpoint Detection and Response capabilities across a broad enterprise.
- You will write technical documentation and briefings.
- You will lead and/or participate in technical exchange meetings.
- You will collaborate with end users as well as inter-agency, intra-agency, and internal Trellix stakeholders.
- You will develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc.
- You will lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing.
- You will lead or participate in certification and accreditation and/or access and authorization processes.
- You will lead or participate in deployment planning and execution.
- You will analyze technical/integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure.
- You will lead or participate in system configuration, tuning, and policy development.
- You will lead or participate in the development of standard operating procedures (SOPs) and playbooks.
- You will monitor and manage system health, status, availability, and functionality.
- You will report on technical problems, operational problems, and end user/customer feedback.
- You will analyze data and provide recommendations for solutions to operational and/or technical problems.
- You will lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams.
- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement