Diligent is seeking a Technical Writer to join our team. We are looking for a talented candidate that can develop documentation for Diligent products, and at the same time develop forward-thinking strategy, systems and process. The successful candidate must be able to rapidly develop breadth and depth of expertise in our products and services. They'll also be an expert at synthesizing technical information into clear communication to enable our users to quickly get the full value from our products. Key Responsibilities Develop Diligent product expertise by interviewing subject matter experts, performing technical research, and participating in hands-on testing and validation of procedures and related software tools. Take on documentation efforts for new and existing product launches Analyze existing and potential content, focusing on reuse opportunities. Synthesize technical communication into simple ideas. Design and develop clear, concise, complete, and correct technical copy in a clear writing style. Perform style and structure reviews to ensure adherence to standards and best practices. Communicates and cooperates with cross-organization peers and proactively keeps stakeholders informed. Experience Required: A passion for excellence in communication, regardless of form. Strong ability to communicate in verbal and written formats. 3 to 5 years of experience in professional writing, preferably in a technology environment Can provide 2 to 3 writing samples demonstrating ability to succeed in this role. Forward thinking; develops a vision for what s next. Ability to write and communicate in a range of styles and tones. Writes clear, concise, complete, and correct technical copy in a single sourcing environment using structured writing. Ability to edit and apply standards to the work of others to give all communication a uniform voice. Not content to sit around and await instructions. Constantly strives to improve information products and procedures for creating them. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding