Revenue Manager
Sage Publications
- London
- Permanent
- Full-time
- Strategically Drive Revenue Growth: Develop and implement comprehensive strategies that boost subscription renewal rates, optimize pricing models, and expand market reach.
- Lead Cross-Functional Teams: Cultivate collaboration across Sales, Marketing, Customer Service, and Finance departments to meet and exceed revenue targets.
- Innovate Customer Retention: Craft innovative retention strategies, analyze subscription churn, and improve customer engagement to minimize losses.
- Improve Customer Experience: Refine the subscription renewal processes and customer service operations to boost loyalty and satisfaction.
- Boost Operational Efficiency: Identify and rectify process inefficiencies, implement improvements, and streamline both the renewal and cash collection processes.
- Analyse and Report: Monitor key results on subscription renewals, provide actionable insights, and make recommendations to propel strategic decisions.
- Target Marketing Efforts: Segment customer bases, map their journeys, and develop targeted renewal strategies through tailored marketing initiatives.
- Increase Upsell Opportunities: Collaborate with Sales to pinpoint and capitalize on upselling opportunities using evidence-based strategies.
- Conduct Market Research: Perform competitor analyses and market research, present findings to senior partners to guide informed decision-making.
- Strategic Innovator: Proven track record to develop and communicate effective strategies and roadmaps.
- Experienced Revenue Manager: Proven record in revenue management or subscription services, with a history of surpassing revenue targets.
- Customer Insight Authority: Deep understanding of customer segmentation, journey mapping, and personalized marketing strategies.
- Data-Driven Decision Maker: Proficiency in using analytics and customer service metrics for informed decision making.
- Communicative Leader: Exceptional communication and interpersonal skills to effectively liaise with collaborators at all levels.
- Inspirational Team Leader: Proven ability to inspire and lead cross-functional teams.
- Problem Solver: Strong analytical and problem-solving skills, capable of leading multiple initiatives simultaneously.