Revenue Manager

Sage Publications

  • London
  • Permanent
  • Full-time
  • 29 days ago
About our Team:The Global Circulation Team drives operational activities across the company ensuring both operational efficiency and effectiveness along with improving Customer Experience. Using technical skill, innovative thinking and organisational knowledge, the team facilitates change to products and business models, whilst continuously improving existing operational processes helping the company to grow.Could you be our new Revenue Manager? Are you?The Revenue Manager is instrumental in safeguarding and improving the multi-million dollar revenue stream from global journal subscriptions for Sage. You will be central to ensuring the continuity and growth of this critical revenue line through strategic management and operational excellence. The primary purpose of the role is to lead all aspects of the entire renewal process, ensuring it operates smoothly and efficiently, thereby securing the Sage's financial health and sustainability.Your new role:
  • Strategically Drive Revenue Growth: Develop and implement comprehensive strategies that boost subscription renewal rates, optimize pricing models, and expand market reach.
  • Lead Cross-Functional Teams: Cultivate collaboration across Sales, Marketing, Customer Service, and Finance departments to meet and exceed revenue targets.
  • Innovate Customer Retention: Craft innovative retention strategies, analyze subscription churn, and improve customer engagement to minimize losses.
  • Improve Customer Experience: Refine the subscription renewal processes and customer service operations to boost loyalty and satisfaction.
  • Boost Operational Efficiency: Identify and rectify process inefficiencies, implement improvements, and streamline both the renewal and cash collection processes.
  • Analyse and Report: Monitor key results on subscription renewals, provide actionable insights, and make recommendations to propel strategic decisions.
  • Target Marketing Efforts: Segment customer bases, map their journeys, and develop targeted renewal strategies through tailored marketing initiatives.
  • Increase Upsell Opportunities: Collaborate with Sales to pinpoint and capitalize on upselling opportunities using evidence-based strategies.
  • Conduct Market Research: Perform competitor analyses and market research, present findings to senior partners to guide informed decision-making.
Your new role:
  • Strategic Innovator: Proven track record to develop and communicate effective strategies and roadmaps.
  • Experienced Revenue Manager: Proven record in revenue management or subscription services, with a history of surpassing revenue targets.
  • Customer Insight Authority: Deep understanding of customer segmentation, journey mapping, and personalized marketing strategies.
  • Data-Driven Decision Maker: Proficiency in using analytics and customer service metrics for informed decision making.
  • Communicative Leader: Exceptional communication and interpersonal skills to effectively liaise with collaborators at all levels.
  • Inspirational Team Leader: Proven ability to inspire and lead cross-functional teams.
  • Problem Solver: Strong analytical and problem-solving skills, capable of leading multiple initiatives simultaneously.
If you have a disability and you need any support during the application process, please contact . All qualified applicants are encouraged to apply.A cover letter is important to us, this offers the hiring manager valuable insights into how your skill set aligns with the role, what unique contributions you can bring to the team and why you are interested in this position. Therefore, when applying for this role online, please upload your cover letter and CV as one document.Applications without a cover letter may regrettably not be reviewed.Diversity, Equity, and InclusionAt Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Sage Publications