Travel and Tour Coordinator and Office Administrator at Oloropa Safaris
Oloropa Safaris
- Kenya
- Permanent
- Full-time
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- Company:
- Location: Kenya
- State:
- Job type: Full-Time
- Job category:
- Organize travel arrangements from start to finish, including booking tickets, accommodations, and rental transportation.
- Assess clients' specifications and preferences to recommend suitable travel packages or services.
- Provide travelers with relevant information and useful travel materials such as guides, maps, and event programs.
- Manage all aspects of social media posting and maintenance.
- Research various destinations and travel options, including prices, customs, weather conditions, and reviews.
- Go to clients to hand out posters and meet with clients to promote and sell the business outside the office.
- Handle deposit and balance collection from clients.
- Utilize promotional techniques and create promotional materials to market tour packages including brochures, flyers, banners, and social media posts.
- Address unforeseen problems and complaints, determining eligibility for refunds when necessary.
- Attend conferences to stay updated on tourism trends.
- Maintain electronic records of clients and update them as needed.
- Foster relationships with key individuals in the industry.
- Maintain financial statements and documents.
- Achieve revenue and profit targets.
- Proven working experience as a Travel Coordinator or similar role.
- Excellent knowledge of traveling software (computer reservations systems, GDS systems, and e-travel).
- Proficiency in English; knowledge of additional languages is an advantage.
- Exemplary sales skills and a customer-oriented approach.
- Well-versed in various areas of travel (domestic/international, business/holidays, group/individual, etc.).
- Excellent knowledge of graphic design software (e.g., Canvas, Adobe Illustrator, Photoshop, InDesign) will be an added advantage
- Ability to present, persuade, and communicate effectively.
- Demonstrable ability to handle crises.
- Bachelor's degree in Hospitality, Travel, Tourism, Business, or a relevant field.
- Candidates with personal travel experience will be preferred.
- Candidates with a strong presence in social media will be given preference
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