Manufacturing Customer Service

• Act as the main support contact for distributors, end-users, sales teams, and vendors, directing inquiries as needed.
• Educate customers on product features and benefits to enhance satisfaction and sales.
• Handle logistics-related inquiries such as freight quote requests and coordinate with relevant departments.
• Track and update order statuses, ensure timely deliveries, and expedite orders as necessary.
• Manage new and existing customer accounts, maintaining accurate records in Salesforce and SAGE.
• Update and maintain product information and pricing databases.
• Analyze customer feedback to recommend product or service enhancements to management.
• Handle incoming sales leads, enter details into Salesforce, and direct leads to appropriate channels.
• Address and resolve product or service issues, ensuring effective solutions and follow-up.
• Support logistics with freight claims by providing necessary documentation and information.
• Recommend products and solutions based on customer needs and expectations.
• Identify customer satisfaction trends and respond to customer inquiries about product availability.
• Conduct in-person and virtual product training and presentations.

• High school diploma or equivalent; some college coursework preferred.
• Proficient in Microsoft Office, with advanced skills in correspondence, reporting, and presentations.

LogicMelon