Call centre / customer service advisor
Hawk 3 Talent Solutions
- Coryton, Essex
- £28,000 per year
- Permanent
- Full-time
- Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
- Have a strong sense of ownership and take pride in your work
- Be well organized and able to work under pressure
- Have excellent attention to detail
- Have good IT systems knowledge
- Effectively answering inbound calls, emails, social media contact
- Deploys and confirms customers ordering and delivery requirements
- Able to resolve queries regarding customer accounts including billing, payment plans and general administration
- Provide speedy and accurate information by telephone and in writing in line with procedures
- Communicate effectively with all relevant site/company and external departments
- Ensure that all incoming customer calls are handled efficiently and with compete customer satisfaction
- Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
- Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader and ensure that these are met
- Strong, clear, concise and confident telephone manner
- High attention to detail
- Able to prioritise tasks and work confidently under pressure
- The ability to work in a fast paced environment, managing a diverse workload
- The ability to challenge yourself and others to make step changes in knowledge, skills and behaviour, sharing best practice
- Strong written and verbal communications skills
- Good IT skills, Microsoft Office suite and ideally SAP
- Focused and motivated, with a positive attitude towards learning, growth and change
- Resilient, and able to thrive in a rapidly changing environment
- Integrity and the ability to conduct all interactions with leaders, peers and customers with honesty and openness
- Solution orientated approach to problem solving, bringing forward new ideas and improvements