Cloud Engineer
Singtel
- Singapore
- Permanent
- Full-time
- To assist the Operations Director / Operations Team in establishing IT standards, processes and guidelines that are in line with industry standards and best practices
- To manage reporting of operational statistics based on respective competencies and cloud resources on a monthly basis.
- To plan and execute the annual workplan for the effective management of the Singtel Managed Cloud platforms to achieve the agreed Service Level Agreement (SLA)
- To manage the Opex/Capex of the cloud assets within the Singtel Managed Cloud platforms.
- To lead, promote and introduce automation initiatives as part of continuous efficiency/productivity improvement of the various Singtel Managed Cloud platform.
- To lead, manage the customer cloud end-to-end onboarding & BAU operations as part of a cloud project delivery coordinator / Ops manager.
- To lead, manage and support the team on audits, compliance based on international (ISO) and local standards.
- Deploying, managing, and operating Public/Private Cloud environments
- Identifying appropriate use of Public/Private Cloud operational best practices
- Estimating Public Cloud costs and identifying operational cost control mechanisms
- Maintain technical documentation (ensure up to date info)
- Proactively create (where appropriate) automation, to streamline provisioning and de-provisioning processes
- Support data/service migration projects
- Manage Public/Private Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
- Ensure service level meets the requirement. Propose and implement action plan when required.
- Review standard operations procedures to ensure relevancy.
- Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
- Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
- Provide systems related technical advice to customers or project teams for manageable issues.
- Implement processes based on security standards or best practices to avoid security breaches and reduce system vulnerability. Support security audits and implement the necessary corrective/preventive actions.
- To provide 24x7 Support @L2 to L2.5 tier
- Diploma in Computer Information Systems or related field
- VMWare VCP Certification or Training will be a plus.
- Certification in Azure System Administration
- ITIL v3 Foundation Certification - Mandatory
- Certification in AWS System Administration
- Minimum 4 years working experience relevant to functional area, especially in supporting (AND/OR)
- Private Cloud Infra / Virtualization using VMware technology, especially in vCloudDirector, vCenter, vSphere, vSAN & NSX-T administrations
- Public Cloud Infra (AWS & AZURE) Administration
- Experience with Automation Tools (python and others)
- Experience Configuration tool (Terraform and others)
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities