· Conducts shift briefings to ensure hotel activities and operational requirements are known· 进行有效的交接班简报工作，以明确酒店活动和运营要求· Supervise front office operations during assigned shift including:· 在当班期间监督前厅部运营情况，包括：o Maintenance of guest information维护客户信息o Maintenance of information about local eventso 维护当地活动的信息o Compile occupancy statisticso 统计入住情况o Supervise the use of he public address systemo 监督公共广播系统的使用o Supervise group bookingso 监督团组预订情况o Assisting with serious complaintso 协助解决严重投诉问题· Supervise cashiering activities during shift including:· 在当班期间监督收银活动，包括：o Cash handling and banking procedureo 现金处理和银行业务程序o Dealing with irregular paymentso 处理非法支付情况o Instructing staff in credit policies and facilitieso 就信用政策和设备对员工进行指导o Instructing staff in cash security procedureso 就现金安全程序对员工进行指导o Carry out debtor controlo 实施应收帐款控制o Prepare reportso 准备财务报告o Supervise the cashiering systemo 对收银系统实施监管· Works with Superior and Human Resources on manpower planning and management needs· 与上级领导和人力资源部一起进行人力规划和管理需求。· Works with Superior and Director of Finance in the preparation and management of the Department's budget.