The purpose of the role varies, depending on the assigned function stream: Quality Operations – Supports the Operations team in delivery of services, ensuring client and company specific quality standards are met. Quality Process Excellence – Supports the development of processes and improvement effort for the short term. Responsibilities: Produce statistical quality reports and create related documentation on RCA, QIP and CAPAs - with limited support from Managers. Plan and coordinate LQAs, analyze scores and follow up with resources on fail results - with limited support from Managers. Might include analyzing data on quality and vendor performance. Provide support during the arbitration process. Escalate if any reply is delayed. Might include educating resources on LQA arbitration workflow and best practices. Might include monitoring results and following up with resources where quality expectations are not met. Analyze RCAs provided by resources and request clarifications, as necessary. Provide support to resources with regards to preventive and corrective actions. Be responsible for completion of tasks & responsibilities within the assigned function stream. Might include owning a portfolio of designated accounts and supporting with data analysis for conversations with customers regarding quality, while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalating matters while maintaining client-facing documentation. Might include supporting the development of new processes and assessing current processes to lead and drive process improvements. Training and support Coordinate and/or support the delivery of training to internal and/or external resources. Analytics, Reporting, Knowledge and Asset Management. Might include contributing to the preparation of presentations for QBRs or other Quality initiatives. Might include analyzing data or creating reports related to performance, trends, and other statistical quality reports. Might include maintaining language assets (creation and maintenance of glossaries, style guides, TMs, etc.). Might include executing the quality framework initiatives. Organize and host meetings with different stakeholders as applicable - with support from a Manager. Author and send communications to external resources regarding process or specific changes. Collaborate and coordinate across all Quality Focus areas as required.RequisitosRequirements: Experience and proven track record in Localization Vendor Coordination, Language Team coordination or Quality coordination specifically an advantage. Working experience in an ISO quality certified translation company an advantage. Fluent in English (both written and spoken); an additional language at a fluent level (both verbal & written) preferred. Demonstrates good negotiation skills and situational awareness. Detail oriented and process driven. Strong in problem solving with attention to time constraints while being accountable for the quality of the deliverables. Takes initiative and ownership to get the job done. Team player with the ability to problem solve and show initiative. Results driven work ethic with high energy and enthusiasm levels. Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment. Ability to adapt in a changing work environment. Excellent communication skills with the ability to present structured arguments to diverse audiences, including colleagues, customers and vendors, and influence others. BA degree but experience in the industry in lieu of a degree acceptable. Fields: Linguistics, Foreign Languages, Modern Languages, Translation, or related fields. Key Competencies The ideal candidate: Understands the importance of Objective & Key Results (OKRs) and is results oriented. Actively drives performance and delivers results. Proactively develops clear solutions to complex problems.BeneficiosBenefits: National public holidays. Vacations: 3 weeks per year. Work laptop provided.