Front Office Manager (Casa Bella)
Pax Properties
- Tallahassee, FL
- $26,000-33,000 per year
- Permanent
- Full-time
- A natural leader?
- Courteous and professional?
- An excellent communicator?
- Looking to work for a good company?
- Ensure the rate log is filled out every 2 hours
- Change rates based on the rate log and ensure all agents are trained to make these changes when they're working shifts on their own
- Ensure direct billing is paid within 60 days
- Complete front desk labor worksheet daily
- Answer all 3rd party reviews daily
- Ensure the checkbook is completed after all front desk purchases
- Act as the hotel's representative at community and industry events
- Manage all guest relations in a positive manner with the company's vision to "provide extraordinary service" in mind
- Schedule front desk associates to ensure proper coverage and minimal overlap (to stay on budget)
- Analyze P&L monthly for ongoing control of expenses and maximization of revenue
- Proactively monitor guest satisfaction and effectively increase scores with the goal of reaching the top 20th percentile in our market
- Effectively create a weekly staff work schedule in accordance with occupancy for effective cost control
- Comply with security controls for cash and shift drops
- Perform the function of the hotel's "manager on duty" when needed, which will make you the first point of contact for any issues that arise during such shifts
- Front desk managers work 5 desk shifts weekly
- Compensation: $26k - $33k/yr
- Collaborative bonuses at every level. We succeed by helping others succeed.
- You'll be working with a cohesive group
- Plenty of advancement opportunities
- Background checks and drug testing may be conducted on all applicants
- Generous individual AND team performance bonuses
- Approachable management
- Employee discounts at all our locations
- Educational reimbursements...and plenty more.Our employees work hard to provide customers with stellar service, and Pax wants to show appreciation by giving back in a way that’s beyond fair. We are constantly working to add to our benefits programs too and we welcome suggestions.Simply put, we want working at Pax Hotels to be about more than a paycheck if you would like it to be.Powered by JazzHR