LM009: Dispatcher
FedEx
- Apodaca, N.L.
- Permanente
- Tiempo completo
Under general supervision perform the following activities:
- Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
- Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
- Organizes pick-up/delivery requests for customers according to location and reroutes couriers when necessary.
- Handles all customer incoming calls on all pickup/delivery related matters.
- Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
- Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
- Maintains Station Ops. Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
- May be required to perform other duties as assigned
Minimum Education:
- Bachelor degree/Equivalent
- Proficiency in English (450 TOEIC points).
- A minimum of eighteen (18) months as Courier or Service Agent within FEC.
- Knowledge of city geography and traffic flow.
- Knowledge of FEC features of service.
- Must have a Valid Drivers License and good driving record.
- Good communications skills written and verbal.
- Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
- Basic English Skills.