Maintain a comprehensive and omnichannel vision of the business (master KPIs, identify key drivers and opportunities)
Continuously assess store performance, developing, and implementing 360° action plans to improve results and generate sales across all channels
Cascade and adapt business objectives to each team member
Set you store strategy and demonstrate ownership. Be pragmatic and precise in your action planning and objectives. Engage in conversations with HQ teams by providing feedbacks and quantifiable insights. Partner efficiently and proactively with cross-functional teams to drive the business forward
People Management & Development :
Contribute to the selection and recruitment of high-performing profiles
Develop team competencies and skills through coaching, mentoring, and identifying training needs
Motivate and energize the team : ensure best practice sharing, empower talents, and delegate responsibilities
Communicate clear and precise objectives, and sharing results and feedback
Organize team planning according to business needs
Increase team awareness of market trends
Lead change within the team to foster a client-centric and omnichannel culture
Store Operations Management :
Ensure all Maison procedures and policies are well-known and applied by the team
Oversee day-to-day operations consistently
Coordinate retail activities with internal departments, including Digital/e-Commerce, Merchandising, Visual Merchandising, and Client Development, to synergize the needs of all departments for achieving common corporate objectives
Ensure smooth and optimized operations management
ProfileYou possess valuable experience of 10 years in a similar position within a high-end luxury boutique, demonstrating expertise in retail store operations and sales techniques. Your extensive knowledge spans marketing, media, and merchandising. Leveraging excellent networking skills, you have successfully expanded client portfolios. Proficient in the Microsoft Office suite and other systems, you exhibit versatility in technology. Additionally, fluency in English and proficiency in German, Italian or French are advantageous assets.As a team leader overseeing nine people, you are passionate about developing a strong team through effective training to increase technical and product knowledge, as well as developing sales and stock management skills. You provide the tools and demonstrate leadership by playing an active role on the selling floor and you continuously motivate and coach client advisors to meet assigned sales and productivity goals.You are flexible and innovative, and you work in an organized and structured manner. Your excellent communication, influencing, and negotiation skills allow you to perform in your daily activities and you are fully dedicated to clients and maintain effective relationships with customers. As a charismatic leader, you motivate, develop and build strong bonds within the team, and create a positive and harmonious work environment.La MaisonFounded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Internationally renowned and part of LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes and luxury resorts. Excellence, enthusiasm and passion are the chemistry of everything we do.
