Systems Administrator (Onsite)

• To provide onsite support to Users during the cutover of the services
• When/where required be contactable for escalations and support on an on-call standby basis (On calls generally 6pm-11pm bi-weekly)
• Be available to work irregular hours and overnights as needed
• Normal working hours are applicable (generally 8am- 12pm, 2pm-6pm)

• Provide Service Operations support to internal and external customers as both a team player and a standalone service provider in various airport places.
• Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
• Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
• Following-up the level 1 provider for repair and replace (swap) of the faulty hardware.
• Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems.
• Report and escalate to the next level those problems which cannot be fixed Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations.
• Perform Change Management Configurations Design and Implementation of the supported Product & Systems
• Update Customer and System Software according to global work orders. Conducts the analysis definition documentation.
• Manage local suppliers in the provision of services for the SITA Service Operations centers and report on services provided to management.
• Conducts the analysis definition documentation and testing of application & systems enhancements.
• Continuously identify and document lessons learnt known errors and operational knowledge for improved services

• Customer Service pro-activeness and ownership attitude.
• Sense of service to support customers and own their issues until resolution to their satisfaction.
• Ability to work effectively as part of a team player with the capability for providing stand-alone service support.
• Capable of managing customers' needs and balancing operational constraints
• Attitude to work under pressure and ability to being tireless.
• Attitude to continuous improvement, learning on the job, and learning by training .
• Ability to work towards objectives.
• Being flexible and Ability to be self-driven at work.
• Team-spirit attitude and dynamic behaviour.

• German/Swiss German mother tong and fluency in English
• Minimum 2 - 3 years’ experience in applications/systems support and networking
• Must have dealt directly with external customers delivering to SLAs

• Hardware experience: Igel + (preferred)
• DBA knowledge and troubleshooting experience
• Ability to troubleshoot LAN topologies based on TCP/IP protocols and good understanding of network infrastructure
• Knowledge of ITIL IT and network components and principles
• Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in country qualification.
• Good physical condition is required – the role supports extensive area at the airport and the walking distances may be long

• ITIL Foundation V4 Certificate is desirable
• Experience working in the Airport / Airline industry is considered an advantage

• Never respond to an email asking for a payment, your credit card number or a copy of your bank details;

• Always check the sender's address before opening the message. For SITA, the address must be equal to “givenname.surname@sita.aero”. Otherwise, it is a fraudulent message;

• All open positions are published on official website and we encourage candidates to apply through it directly.

SITA