Enterprise Launch Advisor - Italian Speaker

WilsonHCG

  • United Kingdom
  • Permanent
  • Full-time
  • 13 days ago
Description and RequirementsPosition Type: Full-time PermanentLocation: Remote, United Kingdom or IrelandOur client, a multinational e-commerce company, is seeking multiple "Solutions Engineer", to join their team.As a Solutions Engineer, you will manage a portfolio of merchants, provide guidance throughout the launch journey and act as a trusted advisor and technical expert. In parallel, we build and maintain relationships with adjacent teams, such as RnD, Solution Engineering, Sales and Merchant Success. Launch Consulting contributes to the growth and success of our merchants, helping them leverage the platform to its fullest potential.Expectations of the role:
  • Helping merchants go live on by offering timely and tailored technical consultation (e.g. guidance on topics like data migration, 3rd party integrations, front end development, etc.)
  • Helping optimise internal processes through feedback and initiatives.
  • Being a constant learner by owning your own development and staying up to date with the latest Shopify product updates and industry trends.
  • Being a role model in the team by always operating at a high standard, displaying integrity, and mentoring others.
  • Becoming a thought leader when it comes to commerce and provide best practices to our customers.
  • Aligning with product and RnD teams on future roadmaps and sharing feedback on released features and customer trends.
  • Collaborating with Launch leadership in driving continuous improvements to ensure successful launches and set merchants up for long term success.
  • Travel for customer on-site visits and events will be expected in the range of 10%.
Qualifications:
  • Full professional proficiency in English and Italian
  • Excellent web API knowledge and client-side development experience
  • Experience with application ecosystems and integrating 3rd party technologies.
  • Solid understanding of Cloud-based technologies and SaaS fundamentals
  • Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on.
  • Agile project management experience
  • Deep commerce knowledge of European and international markets
  • Excellent time management and prioritisation
  • Excellent communication skills including great video conference presence.
Bonus Experience:
  • Previous experience providing technical consulting for ecommerce businesses
  • Experience with migrating large or complex data sets
  • Understanding of technical strategy for operating and growing a commerce business
  • Familiarity with version control systems and development environments
  • Development experience (HTML, CSS, Ruby, JavaScript, etc.)
  • Educating merchants on optimal online store setup and technical stack
All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".

WilsonHCG