Customer Operations Specialist (German)
Karrier Hungária
- Budapest
- Állandó
- Teljes munkaidő
The Customer Operations Specialist works with customer contacts, 3rd party partners, and the company's resources to execute defined services
Duties include day-to-day service delivery execution and escalation management
Responsible for management and execution of contracted Managed Services as defined by Customer Statement of Work for one or more accounts
Ensure required reports are accurate and provided timely (e.g.: monitoring and reporting on services & maintenance performance metrics, root cause analysis
Assures compliance with the company's and Customer’s HR, procurement, legal, financial, ethics and government-related policies, strategies, and processes
Perform root cause analysis for defects/issues related to the company's product, supplies, or services when required
Manage/communicate to suppliers and partners in the delivery of service as required
Work with local management and Global Process owner teams to identify process gaps, opportunities, and support models to improve customer support
Place and manage orders, replace defective parts, and manage returns
Confirm, monitor, and track equipment and supplies delivery and installationRequired skills:3+ years of customer interaction experience with enterprise-level clients
2+ years experience in customer support/order management role
Fluent in German and English language knowledge
Experience in understanding and documenting current and future state business/operations processes
Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software
Strong analytical and reasoning abilities
Ability to work effectively with limited supervision and work cooperatively with customers, remote team members, and managerAdvantages:-What our partner can offer to you:Multinational environment
Hybrid working structure (2 days home office/week)
Training opportunities
Career opportunities
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