Support Specialist
Oklahoma State University
- Tulsa, OK
- Permanent
- Full-time
Tulsa, Oklahoma, 74107
United StatesHiring Supervisor:Hiring Range:
(Contingent upon available funding):18.00 - 20.25, HourlyWork Schedule:VARIESFaculty Appt Period:Job Summary:Job Summary:
Under the direction of the I.T. Helpdesk/Desktop manager, the Support Specialist provides efficient and flexible desktop support services with a strong customer service commitment. The Support Specialist will provide second level of support to issues reported as well as desktop administration of computer systems and related peripherals, classroom technology support, and will provide Help Desk customer support. Will be working in a clinical and academic environments. Travel is limited to CHS Campus, CHS clinical locations, and training sessions. Between 10 and 30% of time spent on this job is devoted to travel.Physical Requirements:
-Lifting and carrying equipment up to 50 lbs.
-Able to perform work in very tight places
-Able to climb ladders and work overhead
-Able to stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.Environment Hazard:
Typical Office Environment(If you are viewing this job posting outside of the actual OSU job application website, please go to jobs.okstate.edu to apply and submit a resume.)Special Instructions to ApplicantsIMPORTANT! APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.In addition, OSU Medicine's Customer Service Philosophy is:“We enrich lives by providing compassionate care and amazing service to every life we touch.”We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.Safety is:-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazardsCourtesy is:-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”Presentation is:-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all timesEfficiency is:-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovativeEducation & ExperiencePosition Qualifications:Required:
- High School diploma or GED
- Two (2) years combined computer related education and/or experience
- Valid Driver's LicenseSkills, Knowledge and Proficiencies:
Ability to demonstrate a working knowledge of:
-Microsoft Windows 10 and 7
-Microsoft Office Suite 2013+
-Mac OS, IOS and android devices
-Desktop computer hardware
-Network printer operationsIn depth learning capacity for:
Microsoft Operating Systems
Microsoft Active Directory
Microsoft Office 2013 & 2016
Microsoft OutlookPreferred:
-At least two years computer support experience or 3 years computer support combined with education.