Collection Governance
DBS Bank
- Mumbai, Maharashtra
- Permanent
- Full-time
Working with the relevant stakeholders (Partner, BU, Tech, Ops & Compliance) on process setting and on technical aspects.
End to end monitoring for Performance and productivity
Working on automations, developing User Stories, managing UAT for credit card collections.
Leveraging the collection system to drive strategies to be rolled out to DCA’s for better portfolio performance.
Supporting in Budgeting and Forecasting activitiesKey Accountabilities- Develop and implement advanced analytics approaches including statistical modelling- Analyse big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line- Display strong storytelling and articulation skills to convert analytical output into clear, concise and persuasive insights for Collection action on overdue card accounts- Create advanced reports and dashboards to facilitate faster decision making- Should have expert knowledge in at least one of the statistical soft wares - SAS, SQL, R, Python, Excel VBAJob Duties & responsibilities
- Analysing the data and Implementing different collection strategies with DCA
- Automation and Enhancement of Credit card MIS reports
- Development of new reports as per the requirements and increase the usability of new and existing reports
- Preparing Collection Deck having various portfolio & collection cuts
- Publishing weekly, monthly MIS and PPTs to stakeholders and regional team
- Regular improvement in processes / strategies
- At least 7-8 years of total experience in the relevant field
- Banking domain knowledge
- Good knowledge on credit cards collections strategies and processes
- Good analysis & evaluation skills
- Good communication & presentation skills
- Good team player or able to work individual
- Hands on Knowledge of Microsoft products like Excel, Access , PowerPoint, Word
- Technical skill in R, SQL, Python
- Interactions within Collection team
- Interactions with all the stakeholders within & outside the bank.
- Drive performance through Value Based Propositions
- Build pride and passion to protect, maintain and enhance DBS’ image and reputation.
- Enhance knowledge base, build skill sets & develop competencies.
- Invest in team building & motivation through ideation & innovation.
- Execute at speed while maintaining error free operations.
- Develop a passion for performance and grow the talent pool.
- Maintain the highest standards of honesty and integrity.