Technical Support Engineer – Graduate considered
RedTech Recruitment
- London
- £28,000-32,000 per year
- Permanent
- Full-time
- A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline
- At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).
- Basic scripting knowledge in Python or Bash beneficial
- Excellent customer-facing skills
- A motivated self-starter with a problem-solving attitude
- Strong aptitude for picking up technologies
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
- You will initially be fully trained on the machine learning platform to understand the intricacies of the product
- You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
- Manage customer issues from initial report through to resolution
- Basic troubleshooting, and escalation of issues to the tech team
- Give an excellent customer experience throughout the resolution process
- Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates
- An exciting opportunity to support a cutting-edge machine learning platform
- A good remuneration and benefits package