Sr Desktop Engineer
American Greetings
- Westlake, OH
- Permanent
- Full-time
The SR JAMF Engineer position will be responsible for all daily activities within the desktop support team including providing level 3 desktop management and administration support for all endpoint systems within the enterprise on various computer and device platforms as well as providing project work. This individual will serve as an escalation point and technical lead for the Desktop Support team and report directly to the Manager IT Infrastructure and Operations.ESSENTIAL DUTIES & RESPONSIBILITIES:
- Manage enterprise endpoint management systems including JAMF, Microsoft Endpoint Configuration Manager, VMware Horizon VDI, Intune, and Group Policy management.
- Perform system upgrades and maintenance to ensure optimal performance and security.
- Provide documentation for system configurations, processes, and troubleshooting procedures.
- Support and troubleshoot issues related to JAMF, JAMF Connect, and apple devices.
- Proficient in MAC OS Sanoma and Ventura, providing support and troubleshooting issues.
- Implement scripting and automation solutions to streamline processes and enhance efficiency (experience with PowerShell, AppleScript, or other scripting languages is a plus).
- Manage system backups and recovery services.
- Collaborate with cross-functional teams to implement IT projects and initiatives.
- Stay current with industry trends and best practices in desktop engineering and endpoint management.
- Provides a consistent focus on continuous process improvement.
- Respond and resolve in-depth technical escalations from Tier I and II Desktop Support Specialists on a wide variety of technologies.
- Troubleshoot and maintain desktop, laptop, and mobile device configuration.
- Develop, test, and deploy desktop and laptop images, and continuously refine deployment methodologies to optimize efficiency and effectiveness.
- Develop, test, and deploy software packages utilizing enterprise endpoint management systems.
- Create, modify, and maintain group policy for endpoints.
- Minimum 5+ years in a large, enterprise client-server environment
- Proven experience in managing enterprise endpoint management systems, including JAMF, MECM (SCCM), VMWARE Horizon VDI, Intune, and Group Policy management.
- Strong proficiency in Windows 10 and 11 operating systems, with the ability to troubleshoot and resolve issues effectively.
- Strong proficiency with MAC OS Sanoma and Ventura, with the ability to troubleshoot and resolve issues effectively.
- Strong proficiency with JAMF deployments, task sequencing, scripting, and software packaging.
- Experience with a wide variety of hardware including desktops, laptops, MacBooks, iPad, and mobile devices.
- Proficient with Microsoft enterprise applications including O365 cloud technologies.
- Experience in administering Microsoft LAPS
- Experience with scripting and automation is highly desirable.
- Solid understanding of Active Directory and its role in enterprise environments.
- Familiarity with ServiceNow or similar change management and ticketing systems.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
- Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.
- Effective communication skills and the ability to interact professionally with a diverse group of clients and staff
- Demonstrate success with administrative time management and organizational skills
- Demonstrate ability to work productively in teams
- Ability and desire to learn new technical skills quickly
- Strong troubleshooting skills, and the ability to resolve technical problems on your own
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, VMWare Certified Professional) are a plus.