At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!WHY JOIN US?Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.We are looking for a CSR with experience in Export / International order handling for our CSR team.The purpose of this position is to receive and process all types of customer orders in line with sales policies and in compliance with multiple business procedures and decision points to ensure customer satisfaction. The Customer Service Representative (CSR) will perform data-entry activities in SAP as per instructions described in the business procedures. The CSR will also act to flag and follow up on (master) data issues and perform control checks needed to ensure an accurate processing.Your key responsibilities:· Perform order entry activities in SAP in line with Service Cloud Console priority and sales policies (customer segmentation), in compliance with multiple business procedures and as per instructions from Decision Centers· Process all order types including intercompany and export orders· Follow desk procedures and policies in compliance with SOX and internal controls as well as in compliance with quality requirements· Actively monitor open order report to ensure data accuracy in SAP and that deliveries arrive at the customer on time and as committed· Execute quality control checks and takes subsequent corrective actions as per business guidelines· Support the implementation of e-commerce· Independently perform the daily activities· Back-up team membersInteractions:
Internal stakeholders:
o Ongoing dialogue with the CS Team Leader and other CSR team members o Ongoing dialogue with the Sales Support Team, Sales Team, Supply Chain and Decision Center o Ongoing dialogue with DuPont logistics team
External stakeholders:
o Ongoing dialogue with warehouses and carriers o Ongoing dialogue with external customersQualifications:· Preferably minimum Bachelor degree· Fluency in English, any other language is an asset· Required good command of SAP (P80). Experience in Export and Customer Service is a plus· Experience in SFDC is a plus· Self-motivation, excellent communication and strong interpersonal skills are essential· Excellent planning & organization skills, and strong interpersonal and communication skills· Inquisitive curiosity, an open mind and a desire to succeed are important· Quick learner, especially when it comes to IT systems· You are an accurate worker and stress-resistantDuPont Offer:· A stimulating and international work environment in our offices in Mechelen· Engaging contacts with our enthusiastic colleagues and customers from all over the world· Good accessibility by car (close to the E19) and train station of Mechelen· Competitive salaries and comprehensive benefits· On-going learning opportunities in a rewarding work environment. Career experiences that can span different businesses and functions with opportunities for personal and professional growth.Join our to stay connected with us!DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our .
