Software Engineer II

Afiniti

Pakistan
Permanent
Full-time

1 month ago

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.To learn more about Afiniti and the groundbreaking work we do, visit .About the roleSoftware Engineer II - PakistanThe Engineering team builds software to integrate Afiniti with clients' customer experience systems. This role is in the Agent Operations Team which builds interfaces & allows agent experience enhancement in order to make each interaction with customers valuable.Key Responsibilities

Design and develop features for web applications that support next generation Afiniti algorithms
Contribute in enhancing the overall architecture of the application
Provide peer code reviews and be part of decisioning over technical implementations
Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions.
Write unit tests and champion test-driven development approaches.
Work closely with testers and other key stakeholders

Minimum Qualifications

Bachelor's Degree in Computer Software, Software or Computer Engineering
2 - 4 years of hands on experience with Reactjs
Experience in JavaScript / typescript

Preferred Qualifications

Hands on experience with Nodejs
Hands on experience of GraphQL
Experienced in database concepts and technologies like Postgres, etc.
Experience creating and maintaining UI component libraries
Expert in user interface development, engineering cross-browser, cross-device compliant code
Experienced in JavaScript Testing Frameworks (Jest, React Testing Library, Super Test, etc.)

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