Customer Quality Engineer
Danfoss
- Nordborg, Syddanmark
- Permanent
- Fuldtid
- Leader of 8D reports towards customers to secure proper lead time and high quality level in response to claims, investigations, corrective actions implementation;
- Leader of cross-functional team in regards to proper execution of 8D methodology, originating from customer complaints;
- Driver of factory QRQC, ensuring right functions are involved depending on the failure symptoms;
- Act as Quality Coordinator role within quality related IT systems (IQOS, Salesforce);
- Coordinate necessary containment actions to minimize negative impact to the customer;
- Work closely and proactively with frontend functions to understand product usage in their application and contribute to improved customer product satisfaction. Support Local Inspection Centers to ensure a valid and fast response to customers;
- Initiate Quality Red Alerts on the production, originating from customer complaints; trainings to BCW;
- Maintain customer quality related data to share the status with the Management.
- Demonstrable experience in a similar role (automotive experience is an advantage)
- Bachelor Degree in Engineering (mechanical engineering preferable)
- Root Cause problem solving/ 8D methodology/ common quality core tools/ statistical knowledge
- Knowledge of relevant quality standards: ISO 9001, IATF 16949
- Strong communication and interpersonal skills, team player mindset
- High degree of proactivity, thinking out of the box and questioning status quo - mindset
- English language fluent, Danish language would be seen as advantage