JOB TITLE: EUC Technical Services EngineerLOCATION: StevenageSALARY: CompetitiveThe role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer's IT users, meeting service level agreements and customer expectations.The role will involve incident and request management at the customer's sites. Activities will include installation, troubleshooting, and decommissioning of software and hardware, as well as receiving new goods, packing and/or unpacking IT equipment, transport to user's workplace and formal verification of user acceptance.Main Duties of Job:Incident and request ownership and managementSecond Line support for software and hardware fault resolutionInstallation, moves and addition services in relation to IT equipment on customer sitesContribute to activities of all onsite teams as requiredSoftware installation and remediationAnalysis of IT tickets, prioritising accordinglyFollow local asset management policies and proceduresPlanning and direction of own activities with minimal management supervision.Meet or exceed the SLA commitmentsContribute to activities of all onsite teams as requiredProactive search for improvements & ensuring these are captured & progressedWork with onsite management to develop and improve the service being providedAdhere, at all times, to company policies and proceduresTo ensure safe working environment with regards to local Fire, Security and Health & Safety regulationsSkills, Knowledge & Experience:Strong knowledge of Microsoft desktop operating systemsA customer-orientated approach with excellent communication and organisational skills.Ability to effectively influence and negotiate with personnel at various organisational levels.Strong analytical, creative problem solving and planning skills to achieve results.Ability to manage & create documents which are professional & articulate.Ability to prioritise, plan and meet deadlines.Ability to handle difficult and demanding customer environments.ITIL awarenessThe role holder would be expected to cover planned and unplanned absence at other supported sites and this could involve staying away from home on multiple consecutive nights)
