Business FCR Manager
HSBC
- Tp Hồ Chí Minh
- Lâu dài
- Toàn thời gian
- Successful and sustainable implement and transit to BAU the Global Standards projects across Wealth & Personal Banking (WPB)
- Be responsible for relationship/project managing a number of Wealth & Personal Banking (WPB) projects including FCR project streamline and simplification
- Monitor progress to ensure programs are delivered on time and business results / outcomes are up to the expectation
- Be responsible for instilling project disciplines, including controlling execution, and change control
- Identify and escalate any issues or potential risk relating to FCR
- Observe and provide recommendation to ensure the local procedures / guidance aligned with Global and Regional FCR policies and local regulation.
- Identify synergy in aligning new and old processes
- Manage and review processes to identify quality issues
- Act in an advisory role in term of FCR / influence the direction of own discipline
- Analyze solutions provided by delivery partners to ensure integrity of solution and any risk or impact is manageable or can be mitigated
- Monitoring and oversight all the CDD & Transaction Monitoring and Name Screening backlog
- Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
- Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
- Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
- Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.
- Understand current processes and participate in discussions with Group/Regional parties in identifying gaps in policy
- Critically assess change requests, raise them appropriately with impact and benefits summary for review by Change board. Manage the end to end process till the decision for the CR is advised.
- Review training, communications and procedure related information.
- Support to implement recommendations made by internal / external auditors and external regulators in a timely manner.
- The role holder will ensure stakeholders are informed and their views are considered at all stages of execution.
- Work closely with various parties from Group, Regional and local teams including FCTM, FCC, WPB BRCM, WPB S&D, HOST and the various project steering committees and working groups.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Strike a good balance between customer impact and financial benefits when understanding changes with regard to implementing new changes
- Individuals are responsible for their own effectiveness, development and results to become Specialist or Subject Matter Experts, where matrix management and understanding of Group strategy is expected. Their contribution is often as a technical/professional specialist in their field.
- Support achievement of the HSBC vision, values, goals and culture in personal behavior, actions and decision making.
- Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
- Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
- Seek opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)
- Minimum bachelor degree holder in any fields & good command of English.
- Good understanding of CDD & AML & Sanction policies and process
- Ability to work collaboratively with different stakeholders.
- Confidence to interact with senior management
- Detail and change oriented.
- Strong judgmental skills & problem solving skills.
- Experience leading complex projects.
- Ability to work independently and under pressure without supervision.
- At least 3 to 5 year of working experience, preferably experience in WPB business / banking industry.