Front Desk / Customer Service Officer Job at Brenhazy Limited

Ibadan, Oyo State
₦ 100,000-150,000 per month
Permanent
Full-time

14 days ago
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Brenhazy Limited is a privately owned Nigerian company incorporated in 2014 to provide Manpower Services, Engineering, Procurement, and Construction (EPC) services to companies in line with standard requirements and global best practices.We are recruiting to fill the position below:Job Position: Front Desk / Customer Service OfficerJob Locations: Ibadan, Oyo and Oshogbo, Osun
Employment Type: Full-time
Reports to: General ManagerJob Description

We are looking for a pleasant Front Desk/Customer Service Officer to undertake all receptionist and clerical duties of our main entrance.
You will be the first contact for all visitors and will be responsible for the first impression we make

Job Responsibilities

Keep the front desk tidy and presentable with all necessary material
Greet and welcome guest
Prepare contract documents
Monitor office supplies and place orders when necessary
Keep updated records and files
Answer questions and address complaints
Check, sort, and forward emails
Identifying, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
Manage large amount of incoming calls
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Educational / Professional Requirements

Qualification Good First Degree in Mass Communications, English, and other related disciplines. Preferably a Master's Degree.

Work Experience:

Minimum Experience Minimum of 2 years of experience in Customer Service, or a similar role.

Competence Requirements:

Excellent leadership communication skills
Experience in managing payments, negotiating contracts, and determining property rates.
In-depth knowledge of applicable property law, taxes, and financial statements
Proven ability to advise and convince clients
Excellent written, presentation, and oral communication skills.
Proven experience working with minimum supervision
Excellent intelligence-gathering skills.
Excellent mentoring and people management skills.
A team player Job Dimensions
Good proficiency with Microsoft Office Programs
Fluent English-language copywriting skills (interview will be held in English)
Experienced in managing the implementation of PR plans, Campaigns, events, etc.

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