Field Service Technician (Hammonton, NJ)
- Levittown, PA
- $30.00-34.00 per hour
- Permanent
- Full-time
- $3000 SIGN ON Bonus!
- Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
- Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Paid training
- Boot allowance
- Company mentoring program
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
- Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
- Staying up to date with technical specifications of relevant equipment
- Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
- Follow Cargotec Customer Satisfaction Guidelines
- Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
- Submit regular reports in the format specified by District Service Manager
- Keep adequate records and maintain documentation in line with agreed standards
- Plan and manage personal time and resources for maximum benefit of Cargotec and the customer
- Make judgements about the most cost effective and efficient approach to providing service
- Maintain documentation to ensure accurate invoicing to the customer
- Manage and protect the security and traceability of spare parts
- New business opportunities
- Recognize sales opportunities and communicate to District Service Manager
- Provide feedback to District Service Manager to support continuous quality improvement
- Participate in innovative thinking about ways to improve service efficiency
- Coach/tutor junior colleagues and trainees as necessary
- Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
- And other duties, as assigned.
- Ability to obtain a 1-year DOT Medical Card is required for this position
- Mobile, adaptable and able to work in variable physical site conditions
- Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience
- Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required
- Working knowledge of diesel engines and hydraulic drive systems
- Fluent in local language and working knowledge of English, spoken and written
- Driving license (CDL-class B or higher for field service technician)
- Operators licenses for all equipment used in line with local requirements
- Provide on-call service (24/7)
- Maintain records in compliance with terms and conditions of agreements
- Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
- Understand, monitor and comply with all Safety and Environmental requirements
- Own tools required
- Minimal High School Diploma/equivalent required
- Technical or Secondary College preferred
- Working experience:
- 3+ years of mechanical, hydraulic, or electrical operations
- Customer-oriented
- Able to cope with stressful situations
- Capable of operating independently
- Appropriate diagnostic and troubleshooting skills
- Acts responsibly in the light of prevailing circumstances
- Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
- Able to safely operate equipment for the purpose of conducting tests and repair
- Basic computer skills
- Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
- High sense of urgency
- Service and customer focused
- Passionate about driving performance improvements
- Process oriented