IT Technician

Storytel

Stockholm
Permanent
Heltid

1 månad sedan

At Storytel we believe that powerful stories add an extra dimension to life. Storytel is one of the world's leading audiobook and ebook streaming services and we offer unlimited listening to consumers in 25+ markets. Our vision is to make the world a more empathetic and creative place. We are now looking for an IT Technician to join the team!This is a temporary fixed-term position that will last for at least 2 years with a possibility of converting to a permanent employment.About the RoleAs an IT Technician, you play a super important and central role in supporting and empowering the Storytel staff to be productive and have a frictionless workday. The role offers a varied mix of reactive and proactive activities with both straightforward day-to-day tasks and more complex longer term projects and strategic initiatives.You will have the tools and opportunities to execute meaningful change and have a big impact on ways of working, processes and IT solutions. At Storytel we work exclusively with modern SaaS solutions and the newest technologies, giving you the opportunity to work with exciting IT solutions.You will have a lot of daily interaction with the Storytel staff and will be a central person at the office. It is therefore important that you like social environments and that you are communicative and caring.You will have a wide range of responsibilities and to be successful you need to be highly structured, self-initiating and driven - recognizing that success depends on your own actions and dedicationIn this role, you'll enjoy a high level of autonomy, free from micromanagement. We value self-driven individuals who can thrive in an environment where they're empowered to take ownership of their work and make impactful decisionsWhat you will do:

Troubleshoot and solve a wide variety of IT related problems, handle various requests and support the staff with training sessions, guides and demonstrations
Collaborate with stakeholders, other departments and vendors and make continuous improvements to our processes and systems
Manage IT equipment (Mac and Windows) - procurements, lifecycle management and asset tracking
Device Management (MDM & EDR) - Manage Jamf and Intune and create a great end user experience
Manage a wide variety of systems, such as Google Workspace, Slack and Microsoft 365
Take care of and improve Meeting room technology and other Office IT solutions
Make continuous improvements to our on and offboarding processes, streamlining workflows with the focus to create a great user experience for new employees

About the TeamThe IT Operations team is a small team with a high level of cooperation and team spirit.At the individual level, we have very clear responsibilities of our own, but we support each other and work together to achieve our goals and deliverables.Our main mission is to empower the Storytel staff - to make their workday frictionless and more productive. Everything we do is with the end goal to make Storytel a great place to work.We do this by implementing smart processes and by providing great systems and devices.We want to be a highly valued team in the organization, recognized for our innovative contributions and exceptional service to our colleagues.About YouTo be successful in this role we believe that you have

Some years of experience in a similar role
A genuine interest in technology and an ability to integrate IT solutions that improve the workday experience for our staff
Extensive knowledge of both MacOS and Windows
A keen eye for identifying inefficiencies and a passion for optimizing processes and to drive continuous improvement
Experience in managing/administering systems, preferably including MDM systems

Furthermore you are

Very communicative, pedagogical and social
Structured and responsible, set ambitious goals and accomplish them with quality results
Self-driven and take initiative with a results-oriented mindset
Engaged in team activities and contribute in meetings with ideas and perspectives
Resourceful with a problem-solving mindset
Excellent at writing and speaking English and Swedish

What we offerStorytel offers a friendly, entrepreneurial and fast-moving work environment where new ideas and creativity are welcomed. At Storytel we trust our employees and believe in their autonomy, we like doing things in new ways and questioning old methods. The Storytel culture - characterized by being welcoming and helpful - is important to us. We don't believe in hierarchy and micromanagement; we highly believe in giving responsibility and having people grow alongside it.We offer flexible working hours, hybrid working possibilities and flexible public holidays for people to celebrate what they truly believe in. And of course - you get unlimited access to audio and ebooks from our service!This role will be located in Stockholm, Sweden. Does this sound like an opportunity for you? If you feel like Storytel is a place where you could thrive, let us know and we will contact you as soon as possible.

Storytel

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