Support Services Analyst II
Cathay Bank
- Rosemead, CA
- $26.44-31.25 per hour
- Permanent
- Full-time
- Install, maintain, and troubleshoot all IT systems and applications.
- Provide end user support to all team members.
- Maintain complete and accurate tracking of assigned tickets.
- Responsible for ensuring efficient use and control of computer and software policies and procedures.
- Support, diagnose and resolve networking and telecommunications processes, including assignment, installation, configuration, and creation of user accounts.
- Assist in the research, testing, configuration, and implementation of new or upgraded systems.
- Maintain up to date inventory records for all software, hardware, licensing compliance and system security monitoring as associated with assigned tickets.
- Follow all Support Services documentation and end-user instruction support manuals; recommend changes to supervisor as applicable. Create new documentation as needed.
- Maintain up to date inventory records for all software, hardware, and licensing compliance.
- Coordinate network installations and upgrades with vendors and affected users as needed.
- Ensure that systems and networks are secure through implementation of security best practices, policies, procedures, and monitoring.
- Maintain professional and technical knowledge through certification, in-house documentation, attending educational workshops and reviewing professional publications as available.
- Education: Associates Degree in Computer Science or 5 years equivalent work experience.
- Experience: Minimum of 5 years of help desk experience in a banking environment preferred but not required. Experience with advanced knowledge of IT concepts, MS operating systems, PCs, Laptops, iPad and Apple IOS, Network Printers, Outlook, Phone provisioning, AV, networking concepts. Experience in disaster support a plus.
- Skills/Ability: Strong verbal and written communication skills. Ability to manage multiple tasks efficiently and accurately. Self-motivated and able to work independently. Excellent customer service skills required. Ability to function at a high level. Bilingual in Mandarin or Cantonese is a plus.
Pay determined based on job-related knowledge, skills, experience, and location.Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our .Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.