Senior Techno-Functional Specialist (EAM)
Tarrant County, TX
- Tarrant County, TX
- $85,720-102,865 per year
- Permanent
- Full-time
AFTER A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVEDThis position is with the award-winning Information Technology Department.Tarrant County employees enjoy superior health, retirement, and insurance benefits.
For more information, please click on the link below:Essential Duties and Responsibilities
- Communicates with end-users and third-party vendors to obtain requirements and provides recommendations with applications for major projects and application updates. Demonstrates broad functional leadership impacting both technical and functional directions for applications. Integrates technical expertise and business understanding to create superior solutions for the County.
- Leverages expert-level/domain knowledge to design, develop, maintain, and execute testing of new and changed functionality. Documents processes and procedures. Supports IT testing, user acceptance testing, and implementation as part of end-to-end project lifecycle management.
- Installs, modifies and maintains system tables and configurations based on CoB and/or enterprise-wide customer needs and business requirements.
- Updates system end-user and training documentation. Conducts and supports end user training as needed.
- Actively partners with business units to identify improvements that will increase efficiency of the systems and researches and implements application-use optimizations.
- Provides second-level end-user support for the most complex end-user application administration requests and requirements.
- Performs configuration management.
- Conducts statistical reporting to management to aid data-driven management decision-making.
- Manages interface and associated error logs and applies analytical tools to identify common trends to aid proactive problem resolution.
- Maintains business process procedures in conjunction with the process owners.
- Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex application-use problems.
- Works closely with vendors to resolve issues and manage deployments.
- Analyzes and resolves application data problems. Leverages analytical tools to identify and document any trends to drive proactive problem resolution.
- Provides highly complex programming and support functions for ancillary add-ons and user exits as needed to facilitate the consumption of applications.
- Manages user access rights.
- Mentors and collaborates with co-workers and others as necessary.
- Actively maintains skills through learning opportunities for the supported software and methodologies used to implement software.
- Performs all other related duties as required.