Account Manager

Wates

  • Southampton
  • Permanent
  • Full-time
  • 20 days ago
The VacancyWe have an opportunity for an Account Manager to provide leadership, management, and development of a contract in Hampshire ensuring financial, and operational commitments are met and exceeded.Wates FM provides a Total Facilities Management (TFM) solution for our clients, self-delivering planned and reactive M&E services, with an absolute focus on 100% uptime of critical building infrastructure.As our Account Manager you will:
  • Monitor and review day-to-day delivery including performance of key service partners and specialist subcontractors, ensuring compliance with the agreed specification
  • Audit every site monthly for compliance, consistent service levels and improvement opportunities
  • Ensure customer satisfaction by building and maintaining strong relationships with all key stakeholders
  • Establish robust procedures for effective planning, organisation and control of the services
  • Manage all financial agreements with supply chain partners
  • Roll out best practice approaches and providing access to innovative technologies
  • Oversee our health, safety & environment management protocols in line with client policy and the site specific risk mitigation approaches
  • Support and provide data to facilitate strategic review and implementation of positive service changes
We are looking for a qualified and experienced Account Manager from a facilities management background with a proven track record of delivering high levels of service.Work for WatesWates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry's environmental impact.AwardsBEST PROJECT Inside Housing Development AwardsWINNER 2022 Construction News Awards WinnerGOLD AWARD Investors in People 2022GOLD AWARD Considerate Constructors Schemes (CCS) National Site AwardsTOP 50 EMPLOYERS 2022 Top 50 Employers for WomenWINNER 2022 Working Families Best Practice AwardsDocuments

Wates