The first point of contact for resolving technical issues and providing support to end users of SAP ECC 6.0 systems. Your primary responsibility will be to troubleshoot and resolve user-reported incidents, perform system monitoring, and provide assistance with basic navigation and functionality within the SAP ECC 6.0 environment. This role requires excellent customer service skills, a strong understanding of SAP ECC 6.0 modules, and the ability to eXectively communicate technical concepts to non-technical users. Key Responsibilities: Serve as the primary point of contact for end users seeking assistance with SAP ECC 6.0-related issues via phone, email, or ticketing system. Provide timely and accurate resolution to user-reported incidents, including troubleshooting technical issues, root cause analysis, and implementing corrective actions. Assist users with basic navigation, functionality, and usage questions related to SAP ECC 6.0 modules, including but not limited to WM, SD &FI Escalate complex or unresolved issues to appropriate support teams or level 2/3 consultants, ensuring timely resolution and eXective communication with stakeholders. Document all support activities, including incident details, troubleshooting steps, and resolution outcomes, in the ticketing system or knowledge base. Collaborate with cross-functional teams, including IT support, system administrators, and functional consultants, to address user needs and resolve technical issues. Continuously seek opportunities to improve support processes, documentation, and user experience within the SAP ECC 6.0 help desk function.RequisitosRequired Qualifications: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field, or equivalent work experience. 2+ years of experience providing technical support for SAP ECC 6.0 systems, preferably in a help desk or user support role. Strong understanding of SAP ECC 6.0 modules and functionality, with proficiency in basic navigation and usage. Excellent customer service and communication skills, with the ability to eXectively communicate technical concepts to non-technical users. Proven ability to troubleshoot and resolve technical issues in a timely and eXicient manner, with attention to detail and accuracy. Ability to work collaboratively in a team environment and independently with minimal supervision. Strong organizational skills and the ability to manage multiple priorities and tasks simultaneously. Proficiency in using help desk ticketing systems and other support tools to document and track support activities. Preferred Qualifications: SAP certification or training in SAP ECC 6.0 modules. Experience working in a global or multi-location environment supporting SAP ECC 6.0 users.BeneficiosBenefits At Insignia, we value our team members and strive to create a supportive work environment. Here are some of the benefits you can expect: Attendance Incentives: We offer a monthly attendance bonus for those who consistently maintain excellent attendance and punctuality. Health and Life Insurance: Eligible employees receive private health and life insurance coverage after completing their initial probationary period. Parking Assistance: If you require parking and have a vehicle, we provide partial assistance with parking costs. Referral Program: We encourage you to refer qualified candidates to join our team and offer referral bonuses. Monthly Activities: We believe in fostering a sense of community and well-being. Our team enjoys various monthly activities.
