2nd line Network Engineer
Computacenter
- Nottingham Hatfield, Herefordshire
- Permanent
- Full-time
- Stakeholder engagement will be key, and you will establish and maintain good relationships within IT Services and Business Change, additionally interacting with business teams, as and when required
- Maintain good customer relationships
- Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required
- Managing documentation, taking ownership and updating knowledge articles as required
- Liaising with 3rd Line team members to enable any service improvement to reduce incidents on customer environments.
- Call and incident Management
- Delivery of network configuration tasks on LAN, WAN and security devices
- Implement and manage disaster recovery and back-up of network devices
- Monitoring the network and implementing changes to ensure optimal performance
- Raising TAC cases with networking vendors
- Maintaining a good level of technical ability and understanding
- Attend and contribute to key stakeholder meetings
- Develop an interest in Cloud technologies (Azure, AWS)
- Implement network upgrades and patching
- Configure and manage a variety of LAN and security devices
- Maintain technical documentation and designs
- Assist other team members with technical escalations
- Respond to network incidents within the defined Service Level Agreements
- Monitor and update the call management system as required
- Assist with producing availability reporting.
- 2nd line support role experience
- SC Security Clearance (or eligibility for the clearance at a minimum)
- A real team player with desire to resolve technical problems who can work on their own initiative
- IT Networks infrastructure and relevant technical qualifications (Cisco CCNA/CCNP and Aruba ACSA) or equivalent experience
- Network experience including Cisco Technologies (LAN/WAN), Aruba, Check Point Security Gateways and Palo Alto Firewalls
- A good understanding of TCP/IP Protocols
- Routing and Switching fault resolution
- Understanding of Firewalls and security technologies
- Experience of ICMP/SNMP monitoring tools
- Experience of VMWare NSX
- ITIL certification.