Receptionist
- Central London
- Permanent
- Full-time
- Access to your earned wages whenever you need them via Wagestream - no need to wait for payday!
- Free breakfast, lunch, and dinner on every shift
- 'Introduce a Friend' bonus scheme earning you up to £300.
- Free laundry and dry cleaning to save you money.
- ½ day paid time off on your birthday
- Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
- Paid volunteering day
- Life assurance scheme
- 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
- Free use of the hotel gym
- North Bank discount card
- Medicash health cashback plan (e.g., get cash back up to £70)
- Free Yoga classes
- 50% off food and drink in the hotel bar and restaurant for you and your friends/family
- Discounted room rates for you and your friends/family at Strand Palace
- Additional access to discounted room rates at hotels worldwide, including L+R Hotels
- Manage the arrivals and departure process professionally and in accordance with the Hotel's policy, ensuring billing and payment transactions are correct
- Responsible for till cash float whist on shift and adhering to the Hotel's cash handling procedures
- Be fully aware and knowledgeable of all room categories, room rates, packages, promotions at the Hotel
- Deal with all enquiries in a professional and courteous manner, in person and over telephone
- Promote a helpful and professional image to guests and give full co-operation to any guest requests in a caring and helpful manner
- Be aware of all Hotel VIPs, corporate and regular guests and ensure their requirements are met
- Demonstrate a knowledge of all hotel services/promotions, local attractions, and landmarks in the hotel vicinity in order to upsell and maximise Hotel revenue
- Have front desk experience? We'd love to hear how you've helped guests feel welcome!
- Detail-oriented and organized? We need your precision to keep things running smoothly.
- A natural communicator? Show us how you provide top-notch service and handle guest inquiries with ease.
- Familiar with reservation systems like Opera? Perfect! If not, don't worry - we're happy to train you